WARRANTY POLICY
WHAT IS YOUR PRODUCT WARRANTY POLICY?
WE BELIEVE IN GOOD KARMA AND BAD KARMA. THE FORCE GENERATED BY A PERSON'S ACTIONS IS ALWAYS IN MIND. WHAT YOU SOW IS WHAT YOU REAP. FATE STANDS BEHIND EVERY ITEM WE SELL. IF THERE IS A PROBLEM WITH ANY OF OUR PRODUCTS WITHIN 1 YEAR OF PURCHASE, AND IT IS OUR FAULT, WE WILL FIX IT FREE OF CHARGE. ALL WE ASK IS THAT YOU FOLLOW THESE EASY INSTRUCTIONS:
1.) CALL FATE AT (303) 939-0050 AND EXPLAIN THE PROBLEM SO THAT WE CAN GIVE YOU A RETURN AUTHORIZATION NUMBER (RA). WITHOUT THIS, WE CANNOT ACCEPT RETURNS FOR REPAIR.
2.) SHIP YOUR JACKET OR PAIR OF PANTS TO:
FATE CLOTHING, INC
ATTN: REPAIRS
4439 NORTH BROADWAY, UNIT H
BOULDER, CO 80304
3.) INCLUDE A COPY OF YOUR SALES RECEIPT
4.) INCLUDE A LETTER STATING SPECIFICALLY WHAT IS WRONG WITH THE PRODUCT ALONG WITH CONTACT INFORMATION INCLUDING EMAIL AND YOUR RA NUMBER.
5.) INCLUDE YOUR SHIP TO ADDRESS WITH YOUR CONTACT INFORMATION
REPAIRS TAKE BETWEEN 2 - 4 WEEKS. ONCE THE PRODUCT IS FIXED, WE WILL SHIP IT BACK TO YOU FREE OF CHARGE.
WHICH CREDIT CARDS DO YOU ACCEPT ONLINE?
VISA, MASTER CARD, DISCOVER & AMERICAN EXPRESS
WHAT IS FATE'S RETURN POLICY?
IF FOR SOME REASON THE JACKET OR PAIR OF PANTS THAT YOU PURCHASED DIRECTLY FROM FATE DOES NOT FIT, NO WORRIES. RETURN WITHIN 30 DAYS OF RECEIPT, FOR EITHER A FULL REFUND (SHIPPING COST NOT INCLUDED) OR FOR A SIZE CHANGE. SHIP THE CLEAN AND UN-USED MERCHANDISE BACK TO US AT:
FATE CLOTHING, INC
ATTN: RETURNS
4439 NORTH BROADWAY, UNIT H
BOULDER, CO 80304
MAKE SURE YOU INCLUDE YOUR SALES RECEIPT IN THE BOX SO THAT WE CAN REFERENCE YOUR ORDER AND MAKE ANY NECESSARY CHANGES IN OUR SYSTEM. ANY ITEMS THAT HAVE BEEN WORN OR ARE OTHERWISE IN A NON-NEW CONDITION WILL BE RETURNED TO YOU AND YOUR CREDIT CARD WILL BE CHARGED FOR SHIPPING.
IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT US BY MAIL, E-MAIL, OR PHONE.
CLOTHING PURCHASED FROM A RETAIL LOCATION, IS NOT INCLUDED IN THE RETURN POLICY. THESE RETURNS SHOULD BE DONE THROUGH THE RETAILER FROM WHOM YOU PURCHASED THE GARMENT. ETC...