WHAT IS YOUR PRODUCT WARRANTY POLICY?
WE BELIEVE IN GOOD KARMA AND BAD KARMA. THE FORCE GENERATED BY A PERSON'S ACTIONS IS ALWAYS IN MIND. WHAT YOU SOW IS WHAT YOU REAP. FATE STANDS BEHIND EVERY ITEM WE SELL. IF THERE IS A PROBLEM WITH ANY OF OUR PRODUCTS WITHIN 1 YEAR OF PURCHASE, AND IT IS OUR FAULT, WE WILL FIX IT FREE OF CHARGE. ALL WE ASK IS THAT YOU FOLLOW THESE EASY INSTRUCTIONS:
1.) CALL FATE AT (303) 939-0050 AND EXPLAIN THE PROBLEM SO THAT WE CAN GIVE YOU A RETURN AUTHORIZATION NUMBER (RA). WITHOUT THIS, WE CANNOT ACCEPT RETURNS FOR REPAIR.
2.) SHIP YOUR JACKET OR PAIR OF PANTS TO:
FATE CLOTHING, INC
ATTN: REPAIRS
2885 WILDERNESS PLACE, UNIT B
BOULDER, CO 80301
3.) INCLUDE A COPY OF YOUR SALES RECEIPT
4.) INCLUDE A LETTER STATING SPECIFICALLY WHAT IS WRONG WITH THE PRODUCT ALONG WITH CONTACT INFORMATION INCLUDING EMAIL AND YOUR RA NUMBER.
5.) INCLUDE YOUR SHIP TO ADDRESS WITH YOUR CONTACT INFORMATION
REPAIRS TAKE BETWEEN 2 - 4 WEEKS. ONCE THE PRODUCT IS FIXED, WE WILL SHIP IT BACK TO YOU FREE OF CHARGE.